Optimize Your Customer Experience

Now, more than ever, exceeding customer expectations at every touchpoint is essential for retention and profitability. We work with Fortune 100 companies and small businesses across every industry to provide tailored mystery shopping and market research solutions that are crucial to optimizing your customer experience.

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How Can We Help Your Business Succeed

We provide custom mystery shopping services, compliance audits, competitive benchmarking, price point analysis, loss prevention, and customer surveys tailored for clients of all sizes throughout every industry. With our cutting-edge mystery shopping and customer experience solutions we forge long-term relationships with our clients, helping them to increase brand loyalty, profitability, and shareholder return. We would love to hear more about your company and how we can help maximize your customer experience.

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Join Our Mystery Shopping Team Today

With clients throughout North America, we are constantly looking to add responsible and intelligent people just like you to our team of quality mystery shoppers. Your feedback is essential in helping our clients understand how to truly provide the ultimate customer experience. If you want to earn money while having your voice heard, and help to ensure that our clients are consistently meeting the needs of their customers, please join our team. Submit an online application to become an Imyst shopper now!

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Customer Experience Solutions

Imyst offers a wide array of interactive customer experience solutions. Please select one of the options below to learn more about the many benefits of using our services.

Mystery Shopping

The core of our service offerings, mystery shopping provides a custom, top-down overview of every aspect of your customer experience. We use our decades of industry experience to work with our clients to carefully integrate specific corporate training, coupled with general industry-wide standards, to develop a unique monitoring tool that will allow you to examine each customer touchpoint. Regardless of your industry or where you are located, our highly trained team of over 300,000 diverse mystery shoppers throughout North America helps us provide all of our clients with a long-term unbiased snapshot of how your company is performing. With cutting-edge analysis tools and unrivaled report turnaround times, Imyst provides you with the actionable data your business demands to consistently examine, maintain, and improve your customer service in real time.

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Industries Served

We work with clients in almost every industry providing cutting-edge mystery shopping and customer service solutions. Please select your industry below to see how we can help you.

Apartment Mystery Shopping

Apartment mystery shopping programs are an invaluable tool to proactively ensure your leasing agents are adhering to company standards and doing everything correctly to market your communities. From the telephone appointment process, to the apartment walk-through, to closing and follow-up, our apartment mystery shopping solutions allow you to capture exactly what your leasing agents are doing correctly and in what areas they need improvement. Whether your concern is with closing rates, discriminatory practices, lack of amenity descriptions, or failure to follow-up with prospective tenants, we can help your organization provide the highest level of customer service possible to ensure maximum occupancy.

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