Our casino mystery shopping programs are an essential tool in ensuring that your operation is running as smoothly and efficiently as possible.
We are able to evaluate your customer service at every potential touchpoint, including hotel and valet staff, slot and table attendants, dealers, table supervisors, cage attendants, bar staff, cocktail servers, restaurant employees, rewards program and retail staff, janitorial and maintenance staff, and much more. With so many potential customer touchpoints it is crucial that you constantly assess your staff and provide corrective training and rewards programs to maintain an exceptional customer experience. Our mystery shopping and market research programs arm you with the actionable data you need to have the edge over your competition.
Tell us about your company so that we may provide a detailed proposal.